Frequently Asked Questions

Quick answers to common questions about shopping with Hugginsattic.

Do you deliver across the UK, and is delivery free?

We currently deliver within the UK only. Our shipping policy offers free UK delivery on every order, with no minimum spend. See our delivery policy for full details.

When will my order arrive? What about larger items?

We usually dispatch within 24 hours, excluding Sundays and Bank Holidays. Delivery normally takes up to 3 days after dispatch. Larger items or bundles may be sent free by courier and can take around 5 days. These are estimates; busy periods and bad weather can cause delays. Read our delivery information.

How do I return an item?

Please follow our refund policy for return arrangements, time limits and postage details. If your item arrives damaged or faulty, contact us so we can help.

What should I check when buying used army surplus?

Used surplus is not the same as new stock and may show signs of previous use, such as marks, scuffs or previous-owner markings. Check the individual listing’s condition description, photographs, measurements and included parts before ordering. If anything is unclear, ask us before you buy.

How can I contact you?

Use our contact page or email info@hugginsattic.co.uk. For an existing order, include your order number and a brief description of what you need help with.

How do I track my order?

When tracking is available, follow the tracking link in your shipping confirmation email to check delivery progress. You can also check your orders through your customer account. If you cannot find tracking information or need help with a delivery, contact us with your order number.