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We have unfortunately been the victims of abuse. We do not tolerate it and reserve the right to take the appropriate action including contacting the police.
Under the Consumer Protection (Distance Selling) Regulations 2000 we will provide a refund for an item if you change your mind within 14 working days after the day on which the item was delivered.
So, we are giving you 14 working days after the date of delivery within which you can cancel the contract (often referred to as the "cooling off" period) and get your money back.
However, you are required to pay for the cost of returning the item.
If the item you have purchased is:
Then you have the right to request money back within a "reasonable time" which we consider to be no more than 14 days after receiving your product. We will also offer a replacement if one is available.
eBay terms and conditions do not apply here.